Sprinklr, Inc. (CXM)

Sprinklr reported second-quarter revenue of $213.7 million for the quarter ended July 31, 2026, against $212.0 million a year earlier 2. The company announced the results by press release on September 2, 2026 4.

Subscription revenue, the fees customers pay to use the platform, grew 3 percent, while professional services revenue, the setup and managed work sold alongside it, fell 20 percent 2. The company says the fall came from large one-time projects in the year before and less managed work 2.

Net income was $7.1 million, down from $12.6 million, as the cost of running the platform rose 2. The company says it expects gross margin, the share of revenue left after those costs, to decline in the near term because of higher AI, data and hosting costs 2.

On August 10, 2026, the board added a director, Jordi Ribas, who leads the Bing and Web IQ search teams at Microsoft 3.

Sprinklr sold shares to the public for the first time in June 2021, when its registration statement took effect on June 22, 2021 1.

Revenue grew each year, from $732.4 million in the fiscal year ended January 31, 2024 to $796.4 million in 2025 and $857.2 million in 2026 1.

Gross profit, which is revenue minus the cost of delivering the service, barely moved: $577.8 million in fiscal 2026 and $574.6 million in 2025 1. The company says costs of subscription revenue rose mainly on a $33.3 million increase in third-party data, cloud and network infrastructure costs 1.

In the first quarter of fiscal 2026 the company cut its global workforce, affecting 12 percent of employees, after a 3 percent cut in the second quarter of fiscal 2025 1. Sales and marketing expense fell 10 percent to $287.6 million in fiscal 2026, mainly from lower sales headcount after that cut 1.

Net income was $121.6 million in fiscal 2025, helped by a tax benefit of $73.3 million, and $22.9 million in fiscal 2026 1.

The number of customers fell from 1,930 to 1,677 by January 31, 2026, which the company links to a strategic refinement of its customer profile and a focus on top-tier enterprise customers 1.

The four product suites

Sprinklr sells one platform for managing how a company deals with its customers, in four suites: Service, Social, Insights and Marketing 1. Social handles publishing, engagement and analytics across more than 30 channels 1.

Insights listens to customers across social, digital and enterprise channels and turns the feedback into analysis 1. Service joins voice, digital and social contacts into one flow, and Marketing plans and runs campaigns 1.

Subscriptions brought in $756.3 million in fiscal 2026 and professional services $100.9 million 1. Professional services grew 29 percent on contact center implementations and managed services 1.

Customers and people

The company had 1,677 customers on January 31, 2026, including 59 percent of the Fortune 100, and 141 paying at least $1.0 million a year 1. It had 3,258 employees, 1,956 of them in India 1.

Rory Read is president and chief executive, Anthony Coletta is chief financial officer, and Ragy Thomas is the founder and chairman 1.

Rivals and problems

The company calls its market fragmented and competitive, with rivals in social media and listening tools, customer service software, home-grown tools, and consulting and CRM firms 1.

Net dollar expansion, a measure of how existing customers' subscription spending changed, was 102.4 percent over the 12 months ended July 31, 2026 2. The company says the 2026 Iran conflict disrupted its Middle East work and put certain customer data in a United Arab Emirates data center at risk 2.

The umbrella, in words

Class B shares carry ten votes each and Class A shares one 1. At January 31, 2026, Class B holders held about 40.7 percent of the capital stock but controlled about 87.3 percent of the votes 1.

Ragy Thomas, the founder and chairman, personally owns Lyearn Inc., a learning company that gave Sprinklr digital training services in small amounts 1. The headquarters is about 24,000 square feet of leased space in New York, with a lease ending in December 2034, and the company owns no real property 1.

The board authorized buying back up to $200 million of Class A stock through March 15, 2027, made up of a $125 million accelerated repurchase and up to $75 million at the company's discretion 2. By September 1, 2026, the accelerated part was complete 2.

The company expects to owe data and service providers minimum purchases through fiscal 2029, which totaled $117.2 million at January 31, 2026, with $70.9 million due within 12 months 2.

The company does not expect further restructuring expense from the workforce reductions of fiscal 2026 and 2025 1. Ribas was named to a term ending at the 2029 annual meeting 3.

No clue on file points to a new direction yet.