Servicenow, Inc. (NOW)

NYSE: NOW · Services-Prepackaged Software · Santa Clara, CA · filing with the SEC since 2006

Grade6.5

◀ Past 6.8● Present 7.0▶ Future 5.9

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Income statement, as filed

In thousands of US dollars (USD), as filed; per-share figures in US dollars; share counts. The fiscal year ends in December.

Income statement, by fiscal year, newest first
Fiscal year	FY 2025	FY 2024	FY 2023	FY 2022	FY 2021	FY 2020	FY 2019	FY 2018	FY 2017	FY 2016
Period ending	Dec 31, 2025	Dec 31, 2024	Dec 31, 2023	Dec 31, 2022	Dec 31, 2021	Dec 31, 2020	Dec 31, 2019	Dec 31, 2018	Dec 31, 2017	Dec 31, 2016
Report filed	Jan 29, 2026	Jan 30, 2025	Jan 25, 2024	Jan 31, 2023	Feb 3, 2022	Feb 12, 2021	Feb 20, 2020	Feb 27, 2019	·	Feb 28, 2017
Revenue	13,278,000	10,984,000	8,971,000	7,245,000	5,896,000	4,519,000^r	3,460,000^r	2,608,816	1,918,494	1,390,985
Cost of revenue	2,983,000	2,287,000	1,921,000	1,573,000	1,353,000	987,000^r	796,000^r	622,658	499,862^r	398,995^r
Gross profit	10,295,000	8,697,000	7,050,000	5,672,000	4,543,000	3,532,000^r	2,664,000^r	1,986,158	1,418,632^r	991,990^r
Research and development	2,960,000	2,543,000	2,124,000	1,768,000	1,397,000	1,024,000^r	749,000^r	529,501	377,518	285,239
Sales and marketing	4,388,000	3,854,000	3,301,000	2,814,000	2,292,000	1,855,000^r	1,534,000^r	1,203,056	894,977^r	659,983^r
General and administrative	1,123,000	936,000	863,000	735,000	597,000	454,000^r	339,000^r	296,027	210,533	158,936
Total operating expenses	8,471,000	7,333,000	6,288,000	5,317,000	4,286,000	3,333,000^r	2,622,000^r	2,028,584	1,483,028^r	1,374,158^r
Operating income	1,824,000	1,364,000	762,000	355,000	257,000	199,000^r	42,000^r	-42,426	-64,396^r	-382,168^r
Interest expense	·	·	·	27,000	28,000	33,000^r	33,000^r	52,733	53,394	33,278
Other income (expense), net	-14,000	-45,000	-56,000	-38,000^r	-28,000^r	-16,000^r	58,000^r	56,135	·	·
Total non-operating income (expense)	·	·	·	·	·	·	58,345	56,135	4,384^r	5,027^r
Income before income taxes	2,261,000	1,738,000	1,008,000	399,000	249,000	150,000	67,000	-39,024	-113,406^r	-410,419^r
Income tax expense	513,000	313,000	-723,000	74,000	19,000	31,000^r	-560,000^r	-12,320	3,440^r	3,830^r
Net income	1,748,000	1,425,000	1,731,000	325,000	230,000^r	119,000^r	626,698	-26,704	-116,846^r	-414,249^r
Earnings per share, basic	1.69	1.38^r	1.70^r	0.322^b	0.232^b	0.122^b	0.672^b	-0.03^b	-0.136^b	·
Earnings per share, diluted	1.67	1.37^r	1.68^r	0.32^b	0.226^b	0.118^b	0.636^b	-0.03^b	-0.136^b	·
Earnings per share, basic and diluted	·	·	·	·	·	·	·	-0.03^b	-0.136^rb	-0.504^rb
Weighted average shares, basic	1,036,740,000	1,029,169,000^r	1,020,685,000^r	1,007,150,000^b	990,470,000^b	965,480,000^b	932,330,000^b	889,230,000^b	855,880,000^b	·
Weighted average shares, diluted	1,046,691,000	1,042,113,000^r	1,027,953,000^r	1,017,675,000^b	1,015,835,000^b	1,012,390,000^b	986,115,000^b	889,230,000^b	855,880,000^b	·
Weighted average shares, basic and diluted	·	·	·	·	·	·	·	889,230,115^b	855,877,885^b	822,669,115^b

As filed with the SEC, each figure from the newest report that carries it, and linked to it. Nothing here is computed.Share counts and per-share figures are on the newest report's basis, after the 5-for-1 split of Dec 2025.A dot is a line not tagged for that period. ^r restated by the company in a later report; ^b a share figure put on the newest basis or filed in the wrong unit. Hover a figure for its filing and note.

What each line is, and the XBRL concept behind it

Revenue what customers paid for what it soldus-gaap:RevenueFromContractWithCustomerExcludingAssessedTax

Cost of revenue what it cost to make or buy what it soldus-gaap:CostOfRevenue

Gross profit revenue less the cost of what it soldus-gaap:GrossProfit

Research and development spent on inventing what it sells nextus-gaap:ResearchAndDevelopmentExpense

Sales and marketing the cost of finding and serving customersus-gaap:SellingAndMarketingExpense

General and administrative the cost of running the company itselfus-gaap:GeneralAndAdministrativeExpense

Total operating expenses the running costs togetherus-gaap:OperatingExpenses

Operating income profit from running the business, before interest and taxus-gaap:OperatingIncomeLoss

Interest expense what its borrowing costus-gaap:InterestExpense

Other income (expense), net gains and costs outside the businessus-gaap:OtherNonoperatingIncomeExpense

Total non-operating income (expense) everything outside the business, togetherus-gaap:NonoperatingIncomeExpense

Income before income taxes profit before tax

us-gaap:IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest
us-gaap:IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments

Income tax expense tax charged on the period's profitus-gaap:IncomeTaxExpenseBenefit

Net income the profit or loss that belongs to the company's shareholdersus-gaap:NetIncomeLoss

Earnings per share, basic net income per share outstandingus-gaap:EarningsPerShareBasic

Earnings per share, diluted net income per share, counting every share that could be issuedus-gaap:EarningsPerShareDiluted

Earnings per share, basic and diluted net income per share, where both counts are the sameus-gaap:EarningsPerShareBasicAndDiluted

Weighted average shares, basic the average count of shares outstandingus-gaap:WeightedAverageNumberOfSharesOutstandingBasic

Weighted average shares, diluted the average count with every share that could be issuedus-gaap:WeightedAverageNumberOfDilutedSharesOutstanding

Weighted average shares, basic and diluted the average count, where both counts are the sameus-gaap:WeightedAverageNumberOfShareOutstandingBasicAndDiluted

SI Assistanton NOW · research, not advice